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Billing & Invoices

Understand how billing works, access your invoices, and learn about refunds.

How Billing Works

Metrognome handles two types of payments:

One-Time Bookings

When you book a single session or hourly slot, you're charged immediately at checkout. You'll receive an email receipt right away.

Subscriptions & Recurring Bookings

For recurring studio time (like a monthly lockout), you're charged on a regular billing cycle:

  • Your first payment is charged when you start the subscription
  • Subsequent payments are charged on the same day each month
  • You'll receive an invoice email before each charge

Accessing Your Billing Information

Your billing history, invoices, and payment details are all managed through the Stripe Customer Portal, our secure payment partner.

Getting to the Portal

  1. Click your account name in the sidebar
  2. Click Manage Billing
  3. You'll be taken to the Stripe Customer Portal

In the Portal, You Can:

  • View billing history — See all your past payments with dates, amounts, and status
  • Download invoices & receipts — Get PDF documents for your records or expense reports
  • Update payment methods — Add, remove, or change your saved cards and bank accounts
  • See upcoming charges — View scheduled payments for your subscriptions
  • Manage subscription details — Review and update your recurring bookings

Promo Codes

Have a promo code? Apply it at checkout:

  1. Proceed to Checkout with your booking
  2. Click Have a promo code?
  3. Enter your code and click Apply
  4. The discount appears in your order summary

Promo codes may offer discounts on bookings or grant free credits to your account. Each code has its own terms and expiration date.

Refunds

When you're eligible for a refund (based on the studio's cancellation policy), here's what to expect:

Original Payment Refund Method Timing
Credit/Debit Card Back to same card 5-10 business days
Bank Transfer (ACH) Back to same account 5-10 business days
Prepaid Credits Returned to credit balance Immediate

Refunds are always returned to the original payment method. If your card has expired or been replaced, the refund will still process to your bank — contact your bank if you don't see it.

Failed Payments

If a payment fails (insufficient funds, expired card, etc.):

  1. You'll receive an email notification
  2. Stripe automatically retries failed payments over the next few days
  3. If retries continue to fail, you can update your payment method in the Stripe portal

To update your payment method:

  1. Click your account name in the sidebar
  2. Click Manage Billing
  3. Add a new payment method or update your existing card details

For subscriptions, Stripe will automatically retry failed payments a few times before pausing your subscription.

Questions About a Charge?

If you see a charge you don't recognize or have questions about billing:

  1. Check your billing history in the Stripe portal — booking details are listed with each charge
  2. Review your email for booking confirmations
  3. If you still have questions, contact us

Need help? Contact us at support@metrognome.com.