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Managing Your Subscription

Once you have a lockout, managing it is simple. Here's how to stay on top of your subscription.

Viewing Your Subscription

To see your lockout details:

  1. Log in to your Metrognome account
  2. Go to My Account at /account/overview

Here you can see:

  • Your current studio and location
  • Monthly price
  • Next billing date
  • Subscription status

Understanding Your Billing Cycle

Your subscription renews automatically each month on your billing anchor date—the day you chose when signing up.

A few things to know:

  • Same day each month — If your anchor is the 15th, you're always billed on the 15th
  • Month-end dates — If you chose the 31st, you'll be billed on the last day of shorter months
  • Payment receipts — You'll get an email receipt after each successful payment

Updating Your Payment Method

Need to use a different card? You can update your payment details through our secure Stripe portal.

  1. Go to My Account and find your lockout
  2. Click Manage Billing
  3. You'll be redirected to the Stripe customer portal
  4. Add your new card and set it as default
  5. Remove old payment methods if you'd like

Changes take effect immediately. Your next billing cycle will use the updated payment method.

Payment Issues

If a payment fails, don't worry—Stripe will automatically retry a few times. You'll get an email notification so you can update your payment method if needed.

To avoid access interruptions, make sure your payment information stays current.

Need help? Contact us at support@metrognome.com.