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Canceling Your Lockout

We're sorry to see you go! If you need to cancel your lockout subscription, here's how it works.

Cancellation Options

You have two choices when canceling:

Cancel at Period End

This is the most common option. Your subscription stays active until your current billing period ends.

  • Keep access until your next billing date
  • No additional charges after your last payment
  • Time to move out your equipment before access ends

Cancel Immediately

Need to end things right away? Immediate cancellation stops your subscription now.

  • Access ends as soon as the cancellation is processed
  • No refunds for unused time in your current billing period
  • Move out promptly to retrieve your equipment

How to Cancel

To cancel your lockout, contact our team at support@metrognome.com.

Let us know whether you'd like to cancel at period end or immediately. We'll confirm your cancellation and send you an email with your final access date.

What to Expect After You Cancel

At Period End

If you cancel at period end:

  • Your access continues until the date shown in your confirmation email
  • Remove all equipment and personal items before that date
  • Your access code will stop working after the final day

Immediately

If you cancel immediately:

  • Your access code is deactivated within a few hours
  • Coordinate with us if you need to retrieve equipment
  • Make sure you've removed everything important first

Refund Policy

  • No refunds for partial months or unused time
  • Cancel at period end to get the most value from your final payment
  • If you believe you're owed a refund due to special circumstances, contact us

Thinking About Coming Back?

If you cancel and later want another lockout, you're always welcome back! Just sign up again through the normal process.

Keep in mind that your previous studio may not be available—studio assignments depend on current availability.

Before You Cancel

A few things to consider:

  • Need a break? Contact us about pausing instead of canceling
  • Switching locations? A transfer might be better than canceling and re-signing
  • Having issues? Let us know—we may be able to help resolve them

We want you to have the best experience possible. If something isn't working, reach out before you cancel.

Need help? Contact us at support@metrognome.com.