Managing Reservations

Once you've booked a session, you can view or cancel it from your Account Overview page.

Viewing Your Reservations

To see your upcoming sessions:

1. Click your profile icon in the top right
2. Select Account Overview
3. Find your reservations in the My Reservations section

Each reservation shows the studio name, location, date, time, and total cost.

Modifying a Reservation

Need to change your time or switch studios? Contact our support team and we'll help you reschedule.

Canceling a Reservation

Plans change. Here's how to cancel:

1. Go to Account Overview
2. Find your reservation in My Reservations
3. Click Cancel
4. Confirm the cancellation

Cancellation Policy

Our cancellation policy is straightforward:

When You Cancel	What You Get
24+ hours before session	Full refund
Less than 24 hours	No refund

Refunds are processed to your original payment method and typically appear within 5-7 business days. If you paid with credits, they're returned to your account immediately.

Getting Your Access Code

After booking, you'll receive an access code to enter the studio. Here's where to find it:

• Confirmation email - Sent right after booking
• Account Overview - Find your reservation in My Reservations to see the code
• Reminder email - Sent 24 hours before your session

The access code works for the duration of your booking. Arrive a few minutes early to get settled.

Need help? Contact us at support@metrognome.com.